We are happy to start the cooperation with you. Our service teams keep your equipment working at its best and our preventive maintenance helps prevent problems before they appear. If your equipment malfunctions we will keep you and your end-users well-informed on downtime and on-site work. Our Customer Care Center agents are happy to answer any questions you might have related to your equipment or the maintenance.
The team at our customer care center is ready to take your call 24/7. Staff in our national call centers speak your language, and know your equipment and your situation. All of our staff are fully committed to providing top quality, responsive service.
Tel: 123 4567
Elevator safety involves everyone from maintenance service providers to building owners and users. Using elevators properly helps ensure a safe and comfortable ride for everyone. Take a look at our elevator safety video to see how little things matter in safety.
Watch the video
Using elevators properly helps ensure a safe and comfortable ride for everyone. Follow these simple tips to prevent injuries.
If the car is full, be patient and wait for the next ride. Do not overload and exceed elevator capacity.
When you enter the elevator, walk to the back of the car, face forward and keep away from the doors.
Children must always be accompanied by an adult, and their hands should be held for the duration of the ride. Pets should be kept close on the leash.
Watch your step when entering or exiting the elevator, as it may not be level with the ground.
If you notice something unusual about the elevator, e.g. broken mirror or noise, inform the facility management or the maintenance company.
Use the door opening button to hold a car for another person.
Do not use elevators in case of fire or other emergency.
Do not play in or around an elevator.
Do not attempt to keep doors open by placing objects or body parts in their way. Use button to open the door instead.
If trapped in the elevator, press the alarm button and wait for the service center to help. Do not attempt to get out on your own.
Do not overload or exceed elevator capacity when you are moving heavy or large items. Look for a service or a freight elevator or use the stairs instead.
With the KONE Mobile app, you are kept up to date on all maintenance work, even when you are out and about. You always know what work is carried out and how the service has been delivered. Watch a video of how the KONE Mobile app works.
Watch the video
